Using and storing your supplies

Please keep this for your records. Call us any time with questions: (251) 443-7667.

How to use your supplies

• Use your supplies exactly as prescribed by your doctor — not more, not less.
• Read all product labels and instructions before first use. If you are unsure how to use a product, call us — we are happy to help.
• Never share your medical supplies with another person.
• Check that you received the correct products and quantities — compare to your delivery ticket.
• For mailed orders: track your package on this portal. Call us immediately if it does not arrive.

How to store your supplies

• Store in a clean, dry place away from direct sunlight, extreme heat and cold.
• Keep supplies in their original packaging until ready to use.
• Check expiration dates before every use — never use expired products. Call us for a free replacement.
• Keep supplies out of reach of children and pets.
• Nutrition and enteral products: store at room temperature, 59°F to 86°F — do not freeze. Before use, check for leaks, shake, and discard anything with an unusual look, color or smell.
• Do not use any product with damaged, wet or opened packaging — call us for a free replacement.

Maintaining your equipment

• Clean reusable equipment per the manufacturer’s instructions included with the product.
• Inspect equipment regularly for signs of wear, damage or malfunction.
• Report any malfunction to us immediately — we will repair or replace it at no charge under warranty.
• Do not attempt to repair or modify equipment yourself.
• Tell us before moving equipment to a new address.

Potential hazards — read carefully

• Electrical equipment: keep away from water; inspect cords for damage; do not use near open flames.
• Oxygen equipment: no smoking within 10 feet; keep away from stoves, fireplaces and space heaters.
• Sharps and needles: use only once; dispose immediately in an approved sharps container; never recap needles.
• Latex products: tell us immediately if you have any allergic reaction — we will substitute latex-free products.
• Unusual smell, leakage or physical change in any product: stop using it and call us.

Call Port City Medical at (251) 443-7667 when

• your supplies are running low
• you received incorrect or damaged supplies
• your equipment is not working properly
• you have questions about how to use your supplies
• you are moving, or your doctor or insurance has changed

Call 911 immediately for

• a medical emergency — difficulty breathing or chest pain
• a life-threatening equipment failure
• a severe allergic reaction to your supplies
• any immediate danger to your health or safety

When in doubt — call 911 first, then call us.

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