Complaints and concerns

Port City Medical wants every patient to know how to voice a concern or a complaint about our care and services. You may complain without any concern for reprisal, discrimination or interruption of your service.

What we promise

• Every complaint is received with respect — no patient should feel dismissed for raising a concern.
• We acknowledge every complaint within 5 calendar days of receiving it.
• We investigate thoroughly and give you a written resolution within 14 calendar days.
• No patient faces retaliation or discrimination for filing a complaint.
• A complaint received after hours by on-call staff is handled before the next working day when possible, or reported to a supervisor the next morning.

Contact Port City Medical

• Phone (251) 443-7667 — ask for the Office Manager · after hours the same number forwards to on-call staff, 24/7
• Fax (251) 650-4498 · E-mail info@portcitymedical.com
• 8053 Airway Park Drive, Mobile, AL 36608 · Monday to Friday, 8:30 AM to 4:30 PM Central
• Or send a message from this portal (“Something else”) — it goes to the office the same way.

Contact our accrediting organization

Accreditation Commission for Health Care (ACHC) · (855) 937-2242 · achc.org · 139 Weston Oaks Court, Cary, NC 27513

Contact state or federal agencies

• Alabama Department of Public Health: (334) 206-5175
• Medicare (for Medicare beneficiaries): 1-800-MEDICARE, 1-800-633-4227
• HHS-TIPS Hotline (fraud or abuse): 1-800-HHS-TIPS, 1-800-447-8477 · oig.hhs.gov/fraud/report-fraud
• Alabama Board of Home Medical Equipment: homemed.alabama.gov

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